Frequently Asked Questions and Download Assistance

Download Instructions:

1. Check your email for the email which contains your downloads.
2. Click the download link(s) to download the workout(s) to your computer's desktop.
3. A "File Download" box will appear asking you to "Open", "Save", or "Cancel".
4. Choose "Save" to save the program to your desktop and then allow the program to download (may take several minutes).
5. Find the newly downloaded program (which is in a zipped folder) on your desktop and RIGHT CLICK on the icon (should look like a locked folder).
6. A drop-down menu will appear.
7. Select "Extract files..." to unzip the folder and release its contents.
7. The folder's contents (ie. your workouts) will automatically be saved into a normal looking folder (ie. unzipped) and are now ready to be accessed and uploaded your player of choice.

MP3 AUDIO WORKOUTS - for iPods (using iTunes):

1. Note the name of the folder in which the downloaded workout (MP3) files have been saved.
2. Open iTunes.
3. Click on "File" on the top left of the iTunes window - a drop down menu will appear.
4. Select “Add Folder to Library…” – add folder in which your downloaded (and unzipped) files have been saved.
5. Your MP3 workouts are now ready to upload to your iPod.
6. Simply click and drag the desired MP3 workouts from your iTunes library onto the iPod icon (on the left hand panel of iTunes).
7. You’re all set to go!

MP3 AUDIO WORKOUTS - for MP3 players (using Windows Media Player):

1. Note the name of the folder in which the downloaded MP3 files have been saved.
2. Open Windows Media Player
3. Click on the small triangular button (top right corner) to drop down menu.
4. Select "File" from the little arrow near the top corner of the Windows Media Player window.
5. Select “Add to Library” from the drop down list.
6. Select “Add folder…” – add folder in which your unzipped MP3 workout files have been saved.
7. You’re now ready to upload the workouts onto your MP3 player.
8. Click and drag the desired workout files into the "Playlist" section of Windows Media Player.
9. Once all your workout files have been put into the "Playlist" section, click on "Start Sync" for the upload to your MP3 player to begin.

How large (memory space) are the Cycling Workout MP3 files?

The MP3 workouts range in size from 40-60 MB and are small enough to fit on any ipod or mp3 player.

Depending on your connection speed, these files may take up to 5-10 minutes to download.

What happens if I have an iPod Shuffle or Nano? Will the workouts still fit?

Of course! Most iPod Shuffles can hold up to 1 GB and Nanos can hold up to 8 GB. Since our workouts range in size from 40-60 MB you can easily upload them onto an iPod Nano or iPod shuffle.

What kind of internet connection do I need?

It is recommended that you have a high speed connection to the internet in order to facilitate and speed download times. The MP3 files are compressed in a zip file which makes the download more efficient and easier to download.

Our server has the capacity to handle thousands of visitors at a time but that is only one component of the process. The other component is the service provider in which you use to connect to the internet. If your server has limited bandwidth it could corrupt your download.

How long does is take for the workouts to download onto my computer?

They should take no more than 5-10 minutes to download.

We've zipped all the workouts into zip files in order to speed the download process as best possible.

I didn't get my download email(s) yet? Am I missing something?

Sometimes our download emails may get filtered into your junk or spam box. Please double check those locations before contacting us directly.

Also, please give our email system a few minutes to get the emails through to you. Sometimes they appear instantly, other times it may take a few minutes to arrive in your inbox.

Still have more questions?

Send your question to info(at)totalwellnessconsulting. We will be sure to respond within 24 hours.




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